Rachel’s enthusiasm for people and property is infectious and she brings a wealth of experience to her role. She believes communication is the key to successful estate agency and inspires her team to “go the extra mile” in terms of customer care. She thrives on dealing personally with clients and the buzz of negotiating a sale. Her advice to someone buying or selling their home: “Be realistic about your plans and expectations.…….Also be practical, rather than emotional.” When not busy at work she enjoys spending time with her family, walking her dog and “twitching” – few birds that enter her garden go unlogged………..or unfed (some of them are apparently huge)!
Jill is a key player at Stourbridge and loves both the buzz of agreeing a sale and the satisfaction of coaxing it through to completion. She prides herself on being professional, organized and caring and feels the key to performing her role effectively is to put the client first. She’s a mother, too, so “me time” is scarce, but she tries to indulge her passion for antique fares when she gets the opportunity – “the bigger the fare the better!”
Shirley has a great love of matching people to property. Her advice to potential house sellers: “Put your property on the market when you decide you want to move; don’t wait until you see a property you want.” Also: “Consider renting to break the chain and to secure the best possible sale price; chains can be problematic, even when progression is monitored as proactively as we do at Midcalf Nicholls.” In her spare time she likes to visit South Hams and spend time with friends and family.
Ron is semi-retired but is of great assistance to the team in particularly busy periods. His role involves assisting both vendor clients, purchasers and colleagues and is one that he thoroughly enjoys. What makes him smile? “Calling a client after their sale is agreed.” His best piece of advice for somebody selling their home? “Make sure it’s presented as well as it can be and then get a friend to look around it, as a potential buyer would, to give honest feedback. One of Ron’s spare time activities is the renovation of 1960’s bikes.
Katharine has worked in the estate agency business since 1997 and has been with Midcalf Nicholls since 2007. What does she enjoy about most about the job? “The fact that every day is different and that you get to see some wonderful homes and meet lots of interesting people.” In summarising what qualities make a good estate agent, she cites, “Honesty, experience and listening to people.” With 4 young children she has a busy domestic life but she likes to find time to play the piano and also enjoys scuba diving. Her advice to people looking to buy or sell a home: “Think with your head, not your heart, although that’s easier said than done when it’s your home!”
Lynne is kept busy as one of the firm’s viewing agents, specializing in showing properties to prospective purchasers. Very much a people person, she is adept at putting viewers at ease, as well as highlighting the features of the property to them, and she revels in meeting people from all walks of life, some of whom are making key decisions for their future. When she’s not “busy with her husband, boys and cats” she does voluntary work, to includes running a keep fit class for over 55’s (with some attendants who she’s proud to say are in their 80’s) and is vice chairman of the local senior citizens’ association.
Robert has been with Midcalf Nicholls since the firm's inception in 1992. He was born and bred in Kinver and also enjoyed, for many years, living in a Victorian house in the old quarter of Stourbridge. He is currently updating his 1950's home in Hurcott. He has a breadth of experience in all aspects of residential estate agency and remains passionate about the business. He comments, "We have a great team, both on sales and lettings, and our focus is about delivering quality results in an area we know inside out." Robert's hobbies include cycling and walking.
A long-time resident of Kinver, Barbara has taken early retirement from the teaching profession and now enjoys her role as viewing agent, this being a productive outlet for her interest in property. She is a keen sports person and, with grown-up family and their offspring nearby, she is never short of things to occupy her time.
Janet enjoyed a full-on key role at Midcalf Nicholls until retiring in 2015. She now provides much-appreciated relief work on an ad hoc basis. With personal experience of moving house no less than 9 times, she fully appreciates the stress that some clients go through. She revels in being able to lessen their anxieties and offer a sympathetic ear during the buying and selling process. Janet also stays busy with voluntary work and family commitments, but, in her spare time, she loves travelling and finds time to tend her large garden.
Dawn has worked for many years in estate agency – in both the corporate and independent sector – and truly knows what works and what doesn’t! Her caring, empathic approach to clients, combined with an incisive, business head, suits the ethos of Midcalf Nicholls perfectly. She’s a highly motivational manager of her team and, for her, it’s all about the client experience. “Service with a smile,” is a mantra and she thrives on guiding our clients through the sales journey, problem-solving along the way, and generally striving to “take the stress away”. As she points out, “People don’t necessarily move very often and there’s tremendous satisfaction in protecting their interests and seeing them through the maze and potential pitfalls of a move.” In her spare time she enjoys cooking and entertaining, clothes shopping, swimming and countryside walks.
Oliver is our youngest member of staff and is a rising star we’re all proud of. Apart from being the font of all knowledge when it comes to “techie stuff”, he’s proving himself to be adept at forging excellent customer relations and negotiating sales. A definite people person, he enjoys nothing more than successfully matching one of his applicants to a new instruction, brokering a deal and doing his utmost to help the sale through to completion. Ollie is studying for job-related exams, so his spare time is limited but football and cars are among his passions.