In 1992, Robert Nicholls and Stuart Midcalf created a new estate agency in Stourbridge, specialising in selling, letting and renting homes throughout the local area. From the outset, they were passionate about delivering excellent customer service that was tailored to each customer's individual requirements. Today, our company has grown considerably, and we remain as committed as ever to providing a first rate customer experience. This is achieved by having a high staff-to-property ratio, allowing our team to devote lots of time to each customer, coupled with efficient processes and the enthusiastic use of modern technology.

Individualised estate agency service

Our staff have been chosen for their ability to provide a bepoke service tailored to your needs. When visiting your home, our property specialists will try to fully understand the reason behind your property move or investment needs, and adapt our approach to suit your requirements. They are dedicated to providing the very best in support, advice and customer care throughout the letting and management of your valuable asset. As a sign of our commitment to excellence, we gain more business from personal recommendation than any other source and our reputation is of paramount importance to us.

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We hope you find this website useful. For further information, please contact us.

Our commitment to you

Our client service is shaped by the following principles:-

• To produce exceptionally high quality images of properties we market. "A picture tells a thousand words".
• To treat people was we would wish to be treated ourselves. This simple principle transcends our detailed code of conduct.
• To go the extra mile - to impress, not merely satisfy.
• To seriously negotiate and actively facilitate on our client's behalf - not simply to report, posture and live in hope.
• To remember that our business has grown by word-of-mouth; repeat business, referrals and recommendations are at the heart of our company.
• To be the 'thinking man's' estate agent of choice.

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